Terms & Conditions

Postage & Delivery

The prices shown are in Pounds Sterling and are inclusive of any taxes.
Postage and Packaging are extra. We only post to addresses in the UK at the moment.
If you are outside the UK please contact us first via the Contact Form.
We charge postage, according to size and weight.

No goods will be dispatched before full payment is received and debited from your account. All payments made via the website are made using PAYPAL which is secure, we retain no information of your card details. You do not have to have a PAYPAL account to make payment.
If you would like to make payment by cheque, goods will not be dispatched until all funds have been received into our bank. Please email us at info@calabash-culture.com if you would like to pay by cheque.
We accept no responsibility for any charges you incur by your card issuer or bank as a result of processing a payment in accordance with your order.
If your card issuer refuses a payment then your order will not be accepted and we will not be obliged to inform you of the reason for the refusal.

Delivery should be within 5-7 working days, we aim to post orders within 48 hours, this does not include Bank Holidays and Weekends.
If the purchase is a gift going direct to the recipient, please email us of the latest date of delivery.
We accept no liability for any delay caused by the Postal Service, i.e. Postal Strikes. We accept no responsibility for incorrect addresses given.

Returns and Exchanges
We want you to be absolutely happy with your purchase.
Any item can be returned if you are not satisfied with the product providing that it is unused, wrapped and in a re-saleable condition.
If you wish to exchange your product, then simply return it in an unopened, unused
re-saleable condition within 14 days of receipt, clearly stating which product you require.
You will incur the additional postal charges for an exchange.
Simply return your item in an unopened, unused and in a re-saleable condition stating clearly that you would like a refund. You will then be reimbursed the full cost of the product, less the original delivery charges. The cost of the return postage is the responsibility of the purchaser.

In accordance with the law, you have a 7 day 'cooling off period', in which you have the right to cancel your order and to receive a full refund. No reason is needed for cancellation. You can cancel your order by emailing info@calabash-culture.com.
 Upon receipt of the goods please return them unopened, unused and in a re-saleable condition and you will receive a full refund within 30 days less the incurred charges of delivery.
Any payments made by cheque may be refunded by cheque.
You may also cancel your order in writing clearly stating your full name, address and order number to:

If you have been sent a confirmation email confirming dispatch then it will not be possible to cancel your order.

All products should be returned unopened, unused and in a re-saleable condition.
Please obtain 'Proof of Delivery' from the Post Office for all returned products.

Statutory Rights
These Terms and Conditions of Sale do not affect your statutory rights.

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